Handmade British
Food & Gifts

Terms & Conditions

This page (together with our privacy policy and acceptable use policy) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.rossandrossfood.co.uk (our site) to you.

Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please click on the button marked “I Accept” during the check out process. Please note that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Your Right to Cancel

If you order over the online you have the legal right to cancel your order within seven working days of receipt and then providing you are able to return the goods in the original packaging and in new condition.

Amending Your Order – before dispatching of goods

In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 01386 291003 or email weborders@rossandrossfood.co.uk up until the point of its dispatch to you or a third party.

Damaged goods

We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage to show to our courier to help us give a better service to you.

Returning Goods

If for any reason you are not happy with the goods you have received, please contact us within 24 hours on weborders@rossandrossfood.co.uk. Please return any goods in unused and undamaged condition within seven days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.

Returns Address:

Ross & Ross Food
Fulfilment Warehouse,
R4 Bourton Industrial Park,
Bourton on the Water,
Gloucestershire,
GL54 2HQ

Secure Online Payment

To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We use Paypal as the secure server.

You can pay for your online order using your PayPal account or via PayPal as a guest using Visa, Visa Electron, Maestro, MasterCard, American Express, JCB, Delta cards.

Information about us

We operate the website www.rossandrossfood.co.uk We are Ross & Ross Food, a company registered in England and Wales under company number 7721128 and with our registered office at 10 Worcester Road Trading Estate, Chipping Norton, Oxfordshire OX7 5XW. Our VAT number is 168026505.

You can contact us on 01386 291003

Email us on weborders@rossandrossfood.co.uk for all web orders and enquiries.

Service availability

Our site is only intended for use by people resident in the UK. However, we do accept International orders but do not accept responsibility for your county’s border and customs controls.

Goods

The description of the Goods is as set out on the website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability. As we use small suppliers, there may be occasions where the items are not available. If this is ever the case then we will replace an item with the same value or higher.

Price

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order, or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

Your status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are purchasing the products outside the course of your normal business or trade and not for resale
  • You are confirming that you are 18yrs or older.  It is illegal for us to sell alcohol to anyone under the age of 18yrs. Or whatever your set county’s laws are e.g. 21yrs old in the USA.
  • We only sell items to adults (ie. those aged 18yrs or over).  If you are under 18yrs, you may purchase items from this website, only with the supervision with a parent or guardian

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

Updated:

1. Introduction

This is the official Website of Ross & Ross Food. It is intended to serve as an introduction to our firm, by giving an outline of our services and by providing details of how we can be contacted.

The terms and conditions set out below govern the use by you of the Website. In using the website you agree to these terms.

We reserve the right to change the terms of use of the Website at any time and you are requested to check the terms of use from time to time to ensure that you have seen the latest version.

2. Copyrights and Trademark

Subject to the provisions below, the copyright in all content, graphics, tables, images and underlying codes of the Website belongs to us and is hereby asserted. Any copying or modification of all or any part of the Website is hereby prohibited with the exception that clients and prospective clients are welcome to take a copy of the pages of the Website, which do not contain materials relating to our clients, as a record of its contents and for personal use only.

The Website also contains materials belonging to our clients. These are displayed on the Website with their kind permission, for the purpose of promoting the range of services offered by us and are for display only. Any copying of such materials is strictly prohibited and you are required to be careful and to contact us, if you require any further clarification in this regard.

We hereby assert and reserve all our copyright, design right, moral rights, the moral rights of our employees, community design rights and all other rights in law of whatever type anywhere in the world to protect our intellectual property, goodwill and reputation.

3. Use of cookies

The website, and subsequent sub-domains of the website (including, but not limited too hello.rossandrossfood.co.uk and blog.rossandrossfood.co.uk) uses cookies to store information about visits in order to improve your experience and to allow the website to provide content that is more relevant to the visitor. The website also uses Google Analytics to record visitor data. We use this data solely for our own purposes of improving the website. The data is not shared or sold to any third parties. We do not use any data for the purpose of providing advertising or promoting third parties.

We do not use any cookies that track your use of the internet on websites other that our own. By using this website you agree to our use of cookies.

4. Links to other websites

The Website may contain links to other websites. We do not endorse or confirm the contents of any such website and accept no liability or responsibility for the contents or the use of such website. Please read the privacy statements upon entry to a linked website, as a matter of practice.

5. Virus Disclaimer

Reasonable steps have been taken to protect this Website by anti virus software but all visitors are advised to take all necessary steps to ensure that no virus contamination occurs. No responsibility can be accepted for any loss or damage sustained as a consequence of any virus transmission.

6. Mailings

Newsletters and occasional mailings are made to those of the users, who have given their prior consent to it. If you do not wish to continue to receive such mailings or would like to subscribe to them, please contact hello@rossandrossfood.co.uk.

7. Compliance

All parties are required to comply with UK legislation relating to websites and e-commerce.

8. Unauthorised Use of the Website

The following uses are unauthorised, a breach of these conditions and may be an infringement or even a crime:

(a) Any unauthorised use or copying of our name, trading style, get-up, confidential information or data (being information of a confidential nature the misuse of which will foreseeably damage our business reputation or goodwill) or copyright material.

(b) Unauthorised entry to any non-public part of the Website, including its underlying codes, or into any of our private computer system.

(c) Unauthorised copying, downloading or framing of any part of the Website.

(d) Unauthorised covert or overt linking of any part of our Website with another or interception of visitors or potential visitors.

(e) Any action which is intended or has the effect of deceiving or misleading us or third parties, whether for gain or otherwise.

9. English law

The Website and its contents are governed by English law.

Last updated: 17th September 2018

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